1. Who we are
This website, multisack.net and its language versions (the “Site”), is operated by Shandong Jiangnan Plastic Co., Ltd., trading as MULTISACK (“MULTISACK”, “we”, “us”, “our”), a company registered in the People’s Republic of China with its registered and operating address at No. 8 Nanhuan Road, Ande Street, Lingcheng District, Dezhou City, Shandong Province 253500, China.
We are the controller of the personal data described in this policy. For any question, request or complaint about privacy, contact us at multisack@multisack.net with the subject line “Privacy Request”, or by phone/WhatsApp at +86 130-9577-1520.
2. Scope of this policy
This policy covers personal data we process when you browse the Site, submit our quote request form, email or message us, or interact with embedded content on the Site. It does not cover our pages on Facebook, TikTok or other platforms (which are governed by those platforms’ own policies), nor third-party websites we link to. See section 9.
The Site is a business-to-business (B2B) website intended for trade buyers, importers and distributors. It is not directed at children, and we do not knowingly collect personal data from anyone under 16 years of age.
3. What we collect
3.1 Information you give us
When you submit the quote request or contact form, we collect: your name, email address and message (all required), and, if you choose to provide them, your country, phone/WhatsApp number, product of interest and estimated quantity. The same information reaches us if you contact us by email, WhatsApp or phone.
3.2 Information collected automatically
- Server logs — IP address, date and time, requested URL, HTTP status, referring page, browser and operating system, kept by our web server for security and troubleshooting.
- Analytics data — through Google Analytics 4 and Google Ads measurement tags: pages viewed, approximate location derived from IP, device and browser type, language, referral source, and interactions such as clicking a WhatsApp or conversion link.
- Anti-spam check — when the form is submitted, our server checks the source IP address against the time of the previous submission from the same address (30-second minimum interval) to block automated spam. This check is transient and is not used to build a profile of you.
3.3 What we do not collect
We do not ask for or intentionally collect payment card numbers, bank credentials, account passwords, government identity numbers, or special categories of data (such as health, religion or political opinions). Please do not include such information in the message field. Order payments are handled by bank transfer or as agreed in the sales contract, outside this Site.
4. How we use your information, and our legal bases
| Purpose | Data used | Legal basis (where GDPR applies) |
|---|---|---|
| Respond to your inquiry and prepare a quotation | Name, email, country, phone, product, quantity, message | Steps taken at your request before entering a contract; our legitimate interest in answering B2B inquiries |
| Negotiate, conclude and perform orders | Contact and order details | Performance of a contract |
| Keep commercial, tax and export records | Order and invoice records | Legal obligation |
| Measure Site traffic and advertising effectiveness | Analytics and cookie data | Consent where required (EU/UK ePrivacy rules); otherwise our legitimate interest in improving the Site |
| Protect the Site against spam, fraud and attacks | IP address, server logs | Our legitimate interest in keeping the Site secure |
We do not use your data for automated decision-making that produces legal or similarly significant effects, and we do not send marketing newsletters unless you ask us to.
5. Cookies and similar technologies
We do not set advertising cookies ourselves. The following cookies may be set on your device by the services we use:
| Cookie | Set by | Purpose | Typical lifetime |
|---|---|---|---|
_ga, _ga_PHCCCSKJH9 | Google Analytics 4 (Google LLC) | Distinguish visitors and keep session state; aggregate traffic statistics | Up to 2 years |
_gcl_au | Google Ads (Google LLC) | Measure conversions from advertising campaigns | Up to 3 months |
datr, fr, sb, presence | Meta Platforms (facebook.com) | Set only when an embedded Facebook video player loads on our Factory page | Session to 2 years |
We also load the “Inter” web font from Google Fonts, which receives your IP address when the page loads. Links to WhatsApp, Facebook and TikTok open those services only when you click them.
How to control cookies: you can block or delete cookies in your browser settings; blocking analytics cookies does not prevent you from using the Site. You can also install the Google Analytics Opt-out Browser Add-on, manage ad personalisation at Google My Ad Center, and review Meta’s cookie controls at facebook.com/policies/cookies. The Site currently loads these services as soon as a page opens and does not display a cookie consent banner; if you are in a region that requires prior consent (such as the EU or UK), please use the browser and opt-out controls above, or contact us and we will help.
6. Who we share data with
We do not sell personal data. We share it only with service providers that help us run the Site and our business, and only as needed:
- Google LLC — website analytics, advertising measurement and web fonts.
- Meta Platforms, Inc. — only if the embedded Facebook video player on our Factory page is loaded.
- Email hosting provider — our business mailbox (multisack@multisack.net) is hosted by a Chinese email service provider; inquiry emails are delivered through and stored on that service.
- Hosting and technical provider — the server that hosts the Site, which keeps access logs.
- Professional advisers, logistics and customs agents — where necessary to quote, ship or clear an order you place.
- Authorities — where we are required by law, or where necessary to establish, exercise or defend legal claims.
If our business is sold or reorganised, data may be transferred to the successor entity, subject to this policy.
7. International transfers
Our company and our hosting are located in China, and some of the providers above (notably Google and Meta) are located in the United States and other countries. Your data may therefore be processed outside your country of residence, including in countries whose data protection laws differ from yours. Where required, transfers rely on appropriate safeguards such as standard contractual clauses offered by the relevant provider, or on your consent to the use of the relevant service.
8. How long we keep data
- Inquiries that do not lead to an order — up to 24 months after our last contact, then deleted.
- Order, invoice and export records — for the period required by Chinese accounting, tax and customs law, and any longer period needed to handle warranty or legal claims.
- Server logs — normally up to 6 months, unless needed to investigate a security incident.
- Analytics data — retained in Google Analytics for the retention period configured on our property (currently 14 months).
9. Third-party links and embedded content
Our Factory page can display videos from our public Facebook profile through Facebook’s official video player. When that player loads, Meta may collect data about your visit and set cookies under its own privacy policy. Links to WhatsApp, Facebook and TikTok are ordinary links that only take effect when clicked. We are not responsible for the privacy practices of these third parties; please review their policies before using their services.
10. Your rights
Depending on where you live, you may have the right to:
- access the personal data we hold about you, and receive a copy;
- have inaccurate or incomplete data corrected;
- have your data deleted, or its processing restricted;
- object to processing based on our legitimate interests, including profiling for direct marketing;
- receive your data in a portable, machine-readable format;
- withdraw consent at any time, without affecting processing carried out before withdrawal;
- lodge a complaint with your local data protection authority.
To exercise any of these rights, email multisack@multisack.net with the subject “Privacy Request”. We may ask you to confirm your identity, and we respond within 30 days (or the shorter period required by local law).
California residents: we do not sell personal information for money. Our use of Google Analytics and Google Ads may be considered “sharing” for cross-context behavioural advertising under the CPRA; you can opt out using the controls in section 5, or by emailing us at multisack@multisack.net and we will disable analytics and advertising tags for your browser where we can identify it. We do not knowingly sell or share the data of consumers under 16.
11. Security
The Site is served over HTTPS. Access to inquiry emails and server administration is restricted to staff who need it. No method of transmission or storage is completely secure; if we become aware of a breach affecting your data, we will notify you and the competent authority where required by law.
12. Children
The Site is not intended for children. We do not knowingly collect personal data from anyone under 16. If you believe a child has provided us with personal data, contact us and we will delete it.
13. Changes to this policy
We may update this policy to reflect changes in our practices or the law. The “Last updated” date at the top shows the current version, and material changes will be highlighted on this page. Please review it periodically.
14. Contact us
Shandong Jiangnan Plastic Co., Ltd. (MULTISACK)
No. 8 Nanhuan Road, Ande Street, Lingcheng District, Dezhou City, Shandong Province 253500, China
Email: multisack@multisack.net
Phone / WhatsApp: +86 130-9577-1520
This policy is provided in English. Translations on other language versions of the Site are for convenience; if there is any conflict, the English version prevails.